Your privacy is important to us. This policy explains how Seravolixo handles your information in line with South African regulations.

Information Collected

We collect only essential information required to deliver and improve our services.

• Personal details you submit through our contact forms, such as your name and contact information.
• Usage data from how you interact with our site, including pages viewed and session timings.
• Technical data like your device type, browser, and approximate location for analytics.
• Any correspondence or information you provide during consultations or feedback.

How We Use Your Data

We use your information solely to enhance your experience with our services.

• Responding to your contact requests and providing tailored solutions.
• Improving our website based on aggregate user patterns and technical trends.
• Analysing feedback for product and service development.
• Communicating important updates about our services or policies.

Legal Basis for Processing

Your data is collected and used under South African law and data protection requirements.

Processing is based on your consent, our contractual obligations, and legitimate business interests such as site improvement and security.

Information Sharing

Your data is never sold or indiscriminately shared with outside parties.

• We may share data with secure third-party processors for website analytics and essential functions.
• Legal obligations may require sharing information to comply with South African laws.
• All partners comply with strict data protection standards and confidentiality requirements.

Data Security

We use robust, industry-standard safeguards to protect your data against loss, misuse, or unauthorised access. Access is limited to authorised personnel only, and all information is securely processed following South African regulations.

Your Rights

You have rights under POPIA (Protection of Personal Information Act) to request, update, or correct your data.

• Request access to any personal data we hold about you at any time.
• Correct, update, or delete inaccurate or outdated information.
• Object to processing or withdraw consent, subject to our legal obligations.
• Request details on our security protocols or data handling practices.

Cookies & Tracking Technologies

Our site uses cookies for essential operations, analytics, and user experience enhancement. For more, see our Cookie Policy page.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy questions or requests, use the contact form or details provided below. We aim to resolve queries promptly.

Policy Changes

We may update this policy periodically to reflect operational changes. Please revisit this page for any revisions.